Refund and Cancellation Policy

Effective: September 9, 2026

This policy covers fees paid directly for Naijack subscriptions, boosts and promotions. It does not make Naijack responsible for refunds owed by independent sellers for vehicles, parts or services.

Before a platform benefit starts

If payment is confirmed but the purchased subscription, boost or promotion has not started, you may request cancellation and a refund. We may deduct a payment-provider reversal charge only where it was disclosed and Nigerian law permits it.

Service not supplied or materially defective

If Naijack fails to provide a paid benefit as described, contact us with the payment reference. We will investigate and, as appropriate, activate the benefit, repeat the service, provide account credit with your agreement, or refund the affected amount. Your remedies under the Federal Competition and Consumer Protection Act 2018 are not restricted.

Benefits already delivered

A completed promotion or elapsed subscription period is ordinarily not refundable merely because it produced fewer enquiries than expected. Naijack does not guarantee views, leads or sales. This does not apply where the service was misleading, defective, not supplied as described, or a refund is otherwise legally required.

Duplicate and unauthorised payments

Report duplicate charges or suspected unauthorised payments immediately. We will preserve the reference, compare it with provider records and cooperate with the licensed payment provider. Do not publish card or banking credentials in a support ticket.

How to request a refund

Email support@naijack.com or open a support ticket. Include the account email, payment reference, amount, date, purchased service and reason. We will acknowledge the complaint, provide a traceable reference and communicate the outcome. Approved refunds are returned through the original or another legally appropriate payment route.

Independent seller transactions and escrow

Refunds for direct buyer and seller transactions must be resolved with that seller, subject to applicable consumer law. Optional escrow is currently unavailable, and Naijack does not currently hold buyer transaction funds.