.unified-inbox-tabs{display:flex;align-items:center;gap:4px;padding:4px 8px;border-bottom:1px solid var(--border);min-width:0;overflow-x:auto;overscroll-behavior-x:contain;touch-action:pan-y}.unified-inbox-tabs a{display:flex;align-items:center;justify-content:center;min-height:44px;flex:1;padding:8px;color:var(--text-secondary);text-decoration:none;font-size:13px;white-space:nowrap;border-bottom:2px solid transparent}.unified-inbox-tabs a[aria-current=page]{color:var(--primary);border-bottom-color:var(--primary);font-weight:600}.unified-inbox-tabs a:focus-visible{outline:2px solid var(--primary);outline-offset:-3px}.unified-inbox-tabs+.thread-unread-control{display:flex;padding:4px 12px;align-items:center;min-height:36px;font-size:12px;color:var(--text-secondary);text-decoration:none;gap:6px}.unified-support-avatar{width:46px;height:46px;border-radius:50%;background:var(--surface-alt,var(--surface));display:grid;place-items:center;color:var(--primary);flex-shrink:0}.unified-support-avatar svg{width:22px;height:22px}.unified-support-row .thread-item-copy{min-width:0;flex:1}.inbox-purpose-heading{font-weight:600;color:var(--primary)}.support-workspace>.unified-inbox-tabs{margin-bottom:14px;max-width:560px;padding-left:0}.support-workspace.has-conversation>.unified-inbox-tabs{display:none}@media(min-width:761px){.support-workspace.has-conversation>.unified-inbox-tabs{display:flex}}@media(max-width:390px){.unified-inbox-tabs{gap:0;padding:2px 4px}.unified-inbox-tabs a{padding:8px 6px;font-size:12px}}
.unified-inbox-badge{display:inline-flex;align-items:center;justify-content:center;min-width:20px;height:20px;padding:0 5px;border-radius:20px;background:var(--primary);color:var(--bg,#102025);font-size:11px;font-weight:700;margin-left:5px}

.unified-inbox-tabs+.thread-unread-control{display:inline-flex;align-self:flex-start;gap:7px;min-height:40px;margin:8px 12px;padding:7px 12px;border:1px solid var(--border);border-radius:10px;background:var(--surface);color:var(--text-secondary);font-size:12px;font-weight:500}
.unified-inbox-tabs+.thread-unread-control[aria-current=page]{background:color-mix(in srgb,var(--primary) 10%,var(--surface));border-color:color-mix(in srgb,var(--primary) 35%,var(--border));color:var(--primary)}
.thread-unread-control .filter-count-badge{display:inline-flex;align-items:center;justify-content:center;min-width:18px;height:18px;padding:0 4px;border-radius:5px;background:var(--surface-2);color:inherit;font-size:11px}
.messages-shell[aria-busy="true"]{position:relative;}
.messages-shell[aria-busy="true"]::before{content:'';position:absolute;z-index:50;inset:0 0 auto;height:3px;background:var(--primary);animation:inbox-progress-pulse 1s ease-in-out infinite;pointer-events:none;}
@keyframes inbox-progress-pulse{50%{opacity:.3;}}
html[data-app-shell="android"] .messages-shell[aria-busy="true"]::before{inset:12px 12px auto auto;width:24px;height:24px;box-sizing:border-box;border:3px solid var(--border);border-top-color:var(--primary);border-radius:50%;background:var(--surface);animation:inbox-app-loading .8s linear infinite;}
@keyframes inbox-app-loading{to{transform:rotate(360deg)}}
@media(prefers-reduced-motion:reduce){.messages-shell[aria-busy="true"]::before{animation:none;}}

/* Approved Inbox: equal sections and stable list/chat proportions across roles. */
:root[data-theme] .unified-inbox-tabs{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:0;padding:4px 8px;margin:0;width:100%;min-width:0;align-self:stretch;max-width:none;overflow:visible;min-height:52px;box-sizing:border-box}
:root[data-theme] .unified-inbox-tabs>a{min-width:0;min-height:44px;box-sizing:border-box;padding:8px 3px;font-size:12px;gap:3px;margin:0}
:root[data-theme] .unified-inbox-badge{flex:none;margin-left:0;min-width:16px;height:16px;font-size:10px;padding:0 3px}
:root[data-theme] .dash-layout.messages-shell,:root[data-theme] .ackin-shell .staff-message-shell,.notification-workspace,.support-workspace.is-staff .support-workspace-grid{grid-template-columns:clamp(280px,38%,420px) minmax(0,1fr);gap:12px}
.inbox-audience-filters{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:3px;padding:0 12px 8px}
.inbox-audience-filters a{display:flex;align-items:center;justify-content:center;min-width:0;min-height:44px;border-radius:8px;text-decoration:none;color:var(--text-secondary);font-size:12px;background:var(--surface-alt,var(--surface))}
.inbox-audience-filters a[aria-current=page]{background:var(--primary);color:var(--bg);font-weight:600}
.inbox-status-dialog{width:min(440px,calc(100vw - 32px));max-height:calc(100dvh - 40px);overflow:auto;box-sizing:border-box;padding:20px;background:var(--surface);color:var(--text-primary);border:1px solid var(--border);border-radius:16px}
.inbox-status-dialog::backdrop{background:#0008}
.inbox-status-dialog h2{margin:0 0 14px;font-size:20px}.inbox-status-dialog>p{font-size:13px;line-height:1.5;color:var(--text-secondary)}
.inbox-status-example{display:flex;align-items:start;gap:14px;padding:12px 0;border-bottom:1px solid var(--border)}.inbox-status-example>span{width:24px;flex:none;color:var(--primary)}.inbox-status-example strong{font-size:14px}.inbox-status-example p{margin:4px 0 0;font-size:13px;line-height:1.5;color:var(--text-secondary)}
:root[data-theme] .inbox-typing-bubble,:root[data-theme] #typingIndicator{align-self:flex-start;display:flex;align-items:center;gap:5px;margin:4px 12px 8px;padding:9px 12px;max-width:calc(100% - 24px);box-sizing:border-box;border-radius:12px 12px 12px 3px;background:var(--surface-alt,var(--surface));color:var(--text-secondary);font-size:12px;flex:0 0 auto}
:root[data-theme] .inbox-typing-bubble[hidden],:root[data-theme] #typingIndicator[hidden]{display:none}
.inbox-typing-bubble .msg-typing-label{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.inbox-typing-bubble .msg-typing-dot{width:5px;height:5px;border-radius:50%;background:currentColor;flex:none;animation:inbox-typing-dot 1.2s ease-in-out infinite}.inbox-typing-bubble .msg-typing-dot:nth-last-child(2){animation-delay:.15s}.inbox-typing-bubble .msg-typing-dot:last-child{animation-delay:.3s}
@keyframes inbox-typing-dot{0%,60%,100%{opacity:.4;transform:translateY(0)}30%{opacity:1;transform:translateY(-3px)}}
@media(max-width:860px){:root[data-theme] .dash-layout.messages-shell,:root[data-theme] .ackin-shell .staff-message-shell,.notification-workspace,.support-workspace.is-staff .support-workspace-grid{grid-template-columns:minmax(0,1fr)}}
@media(prefers-reduced-motion:reduce){.inbox-typing-bubble .msg-typing-dot{animation:none}}

:root[data-theme] .unified-inbox-badge[hidden]{display:none!important}
:root[data-theme] .messages-shell>.unified-inbox-tabs,:root[data-theme] .notification-workspace>.unified-inbox-tabs,:root[data-theme] .support-customer-inbox>.unified-inbox-tabs{grid-column:1/-1;border:0;border-radius:0;background:var(--bg)}
:root[data-theme] .messages-shell .thread-unread-control{display:inline-flex;align-items:center;min-height:40px;margin:0 12px 8px;font-size:12px;color:var(--text-secondary);text-decoration:none}
:root[data-theme] .support-workspace.is-staff>.support-workspace-heading{position:absolute;width:1px;height:1px;overflow:hidden;clip-path:inset(50%)}
:root[data-theme] .support-workspace>.unified-inbox-tabs{margin:0 0 12px}
:root[data-theme] .messages-shell .support-workspace>.unified-inbox-tabs{margin:0}
:root[data-theme] #dashNavAside .approved-navigation button>.dash-nav-badge{flex:0 0 auto;width:auto;min-width:20px;max-width:36px;padding:0 5px}
:root[data-theme] .messages-shell .empty-state h3{font-family:inherit;font-size:18px;font-weight:600}
@media(max-width:860px){body.conversation-workspace .messages-shell>.unified-inbox-tabs,.messages-shell.conversation-open:not(.inbox-auto-selected) .support-customer-inbox.has-conversation>.unified-inbox-tabs,.notification-workspace.notification-open>.unified-inbox-tabs{display:none!important}}

:root[data-theme] .support-workspace>.unified-inbox-tabs{border:0;border-radius:0;background:var(--bg)}
:root[data-theme] .support-workspace.is-staff .support-workspace-inbox>h2{position:absolute;width:1px;height:1px;overflow:hidden;clip-path:inset(50%)}
:root[data-theme] .support-workspace.is-staff .support-workspace-search{padding:14px;display:block}
:root[data-theme] .support-workspace.is-staff .support-workspace-search input{margin:0;min-height:44px;font:inherit;font-size:13px;border:1px solid var(--border);border-radius:12px;background:var(--surface-alt,var(--surface));color:var(--text-primary);box-sizing:border-box;padding:10px 12px}
:root[data-theme] .support-workspace.is-staff .support-workspace-tabs{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));padding:0 12px 8px;gap:3px;overflow:visible}
:root[data-theme] .support-workspace.is-staff .support-workspace-tabs button{display:flex;justify-content:center;align-items:center;min-height:44px;min-width:0;padding:4px 2px;border:0;border-radius:8px;white-space:normal;line-height:1.2;background:var(--surface-alt,var(--surface))}
:root[data-theme] .support-workspace.is-staff .support-workspace-tabs button[aria-pressed=true]{background:var(--primary);color:var(--bg);box-shadow:none}
:root[data-theme] .support-workspace.is-staff .support-workspace-grid{border:0;background:transparent;overflow:visible}
:root[data-theme] .support-workspace.is-staff .support-workspace-inbox,:root[data-theme] .support-workspace.is-staff .support-workspace-conversation{border:0;border-radius:0;background:var(--bg);overflow:hidden}
:root[data-theme] .support-workspace.is-staff .support-workspace-bubble{position:relative;border-radius:12px 12px 12px 3px;background:var(--surface-alt,var(--surface));box-shadow:none}
:root[data-theme] .support-workspace.is-staff .support-workspace-bubble.is-outgoing{border-radius:12px 12px 3px 12px;background:color-mix(in srgb,var(--primary) 18%,var(--surface))}

.inbox-conversation-tools{position:relative;flex:0 0 44px;margin-left:auto}.inbox-conversation-tools>summary{list-style:none;display:flex;align-items:center;justify-content:center;width:44px;height:44px;font-size:24px;cursor:pointer}.inbox-conversation-tools>summary::-webkit-details-marker{display:none}.inbox-conversation-tools>div{position:absolute;inset:44px 0 auto auto;z-index:50;width:190px;padding:6px;background:var(--surface);border:1px solid var(--border);border-radius:12px;box-shadow:0 8px 24px #0003}.inbox-conversation-tools>div button{display:flex;align-items:center;gap:8px;min-height:44px;width:100%;padding:8px 10px;border:0;background:transparent;color:var(--text-primary);font:inherit;font-size:13px;text-align:left}.inbox-conversation-tools summary:focus-visible{outline:2px solid var(--primary);outline-offset:-3px}

:root[data-theme] .unified-inbox-tabs>a[aria-current=page]{background:var(--primary);color:var(--bg);border-bottom-color:transparent;border-radius:8px}
:root[data-theme] .ackin-shell .support-workspace.is-staff .support-workspace-grid,:root[data-theme] .ackin-shell .support-workspace.is-staff.has-conversation .support-workspace-grid{grid-template-columns:clamp(280px,38%,420px) minmax(0,1fr);gap:12px}
:root[data-theme] .support-workspace.is-staff .support-workspace-bubble{background:color-mix(in srgb,var(--text-primary) 8%,var(--surface));border-radius:12px 12px 12px 3px}
:root[data-theme] .support-workspace.is-staff .support-workspace-bubble.is-outgoing{background:color-mix(in srgb,var(--primary) 20%,var(--surface));border-radius:12px 12px 3px 12px}
:root[data-theme] .support-workspace.is-staff .support-workspace-bubble header{gap:8px;flex-wrap:wrap}
@media(max-width:860px){:root[data-theme] .ackin-shell .support-workspace.is-staff .support-workspace-grid,:root[data-theme] .ackin-shell .support-workspace.is-staff.has-conversation .support-workspace-grid{grid-template-columns:minmax(0,1fr)}}

@media(max-width:860px){:root[data-theme] .support-workspace.is-staff .support-workspace-conversation,:root[data-theme] .support-workspace.is-staff .support-workspace-inbox{width:100%;max-width:100%;box-sizing:border-box;align-self:stretch}}

:root[data-theme] .inbox-typing-bubble,:root[data-theme] #typingIndicator{background:color-mix(in srgb,var(--text-primary) 8%,var(--surface))}

/* Narrow screens collect tools; wide browsers expose each action directly. */
@media(max-width:700px){
:root[data-theme] #chatInputRow.has-mobile-tools:not(.is-expanded){grid-template-columns:44px minmax(0,1fr) 44px!important}
:root[data-theme] #chatInputRow.has-mobile-tools .composer-tools-toggle{display:inline-flex!important;align-items:center;justify-content:center;flex:0 0 44px;width:44px;height:44px;border:0;background:transparent;color:var(--text-secondary);font:300 28px/1 Inter,Arial,sans-serif}
:root[data-theme] #chatInputRow.has-mobile-tools .chat-toolbar-left>:is(#emojiBtn,#cameraBtn,#attachBtn,[data-location-open]){display:none!important}
:root[data-theme] #chatInputRow.has-mobile-tools:not(.is-expanded)>textarea{grid-column:2!important}
:root[data-theme] #chatInputRow.has-mobile-tools:not(.is-expanded) .composer-tools-toggle{grid-column:1;grid-row:1}
:root[data-theme] #chatInputRow.has-mobile-tools:not(.is-expanded) .chat-toolbar-right>:is(button[type=submit],#voiceRecordBtn){grid-column:3!important;grid-row:1}
:root[data-theme] #chatInputRow.has-mobile-tools:not(.is-expanded) #voiceRecordBtn:not([hidden]){display:flex!important;align-items:center;justify-content:center;width:44px;height:44px}
}
:root[data-theme] #chatInputRow #voiceRecordBtn[hidden],:root[data-theme] #chatInputRow #chatSendBtn[hidden]{display:none!important}
:root[data-theme] .messages-shell .empty-state-title{font-family:inherit;font-size:18px;font-weight:600}

/* Approved private staff selector and ticket-linked technical review. */
.inbox-heading-actions{display:flex;align-items:center;justify-content:space-between;gap:12px;grid-column:1/-1;padding:0 0 10px;min-width:0}.inbox-heading-actions>strong{font-size:24px}.inbox-new-message{min-height:40px;padding:8px 12px;font-size:13px;white-space:nowrap}
.inbox-staff-picker{width:min(460px,calc(100vw - 24px));max-height:calc(100dvh - 32px);box-sizing:border-box;overflow:auto;padding:20px;border:1px solid var(--border);border-radius:16px;background:var(--surface);color:var(--text-primary);box-shadow:0 20px 64px #0005}.inbox-staff-picker::backdrop{background:#0008}.inbox-staff-picker>header{display:flex;justify-content:space-between;align-items:center;gap:12px}.inbox-staff-picker h2{font:600 20px/1.3 Inter,Arial,sans-serif;margin:0}.inbox-staff-picker header button{width:40px;height:40px;border:0;background:transparent;color:inherit;font-size:25px;cursor:pointer}.inbox-staff-picker p{font-size:13px;color:var(--text-secondary);line-height:1.5}.inbox-staff-picker input,.inbox-staff-picker select,.inbox-staff-picker textarea,.support-technical-body select{width:100%;min-width:0;box-sizing:border-box;background:var(--surface-alt,var(--surface));color:var(--text-primary);border:1px solid var(--border);border-radius:8px;padding:10px;font:inherit}.inbox-staff-members{margin-top:12px}.inbox-staff-members>a{display:flex;align-items:center;gap:12px;min-height:64px;padding:8px 0;color:inherit;text-decoration:none;border-bottom:1px solid var(--border)}.inbox-staff-members>a[hidden]{display:none}.inbox-staff-members>a>span:nth-child(2){flex:1;min-width:0;overflow-wrap:anywhere}.inbox-staff-members small{display:block;color:var(--text-secondary);margin-top:3px}.inbox-staff-avatar{width:40px;height:40px;flex:0 0 40px;border-radius:50%;display:grid;place-items:center;background:color-mix(in srgb,var(--primary) 18%,var(--surface));color:var(--text-primary)}
.support-technical-trigger{align-self:flex-start;border:1px solid var(--border);border-radius:8px;background:var(--surface);color:var(--text-primary);padding:10px 12px;font:inherit;font-size:13px;cursor:pointer}.support-technical-fields{display:grid;grid-template-columns:1fr 1fr;gap:10px}.support-technical-dialog label{display:block;font-size:13px;margin-top:12px}.support-technical-dialog label>:is(input,select,textarea){display:block;margin-top:5px}.support-technical-actions{display:flex;justify-content:flex-end;gap:8px;flex-wrap:wrap;margin-top:14px}.support-technical-actions .btn{padding:10px 12px;font-size:13px}.support-technical-review{border:1px solid var(--border);border-radius:10px;background:color-mix(in srgb,var(--primary) 6%,var(--surface));margin-bottom:12px;overflow-wrap:anywhere}.support-technical-review summary{padding:12px;cursor:pointer;font-size:13px}.support-technical-review summary strong{display:block;margin-top:4px;color:var(--primary)}.support-technical-body{padding:0 12px 12px;font-size:13px}.support-technical-body h3{font:600 15px/1.4 Inter,Arial,sans-serif}.support-technical-body label{display:block;margin:10px 0}.support-technical-body select{display:block;margin-top:4px}.support-technical-events{list-style:none;padding:0;margin:12px 0 0}.support-technical-events li{padding:8px 0;border-top:1px solid var(--border)}.support-technical-events small{display:block;color:var(--text-secondary);margin-top:3px}
@media(max-width:600px){.inbox-staff-picker{padding:16px;border-radius:14px}.inbox-heading-actions>strong{font-size:20px}.support-technical-actions{justify-content:stretch}.support-technical-actions .btn{flex:1}}

:root[data-theme] .messages-shell .inbox-new-message{display:inline-flex;align-items:center;justify-content:center;background:var(--primary);color:var(--bg);border-radius:8px;text-decoration:none;font-weight:600}

.support-technical-toolbar{display:flex;justify-content:flex-end;padding:6px 12px;flex-shrink:0}.support-technical-toolbar .support-technical-trigger{font-size:12px;padding:6px 10px;min-height:36px}

:root[data-theme] .support-technical-dialog button[type=submit]{background:var(--primary);color:var(--bg);border:0;border-radius:8px;font-weight:600}.support-technical-dialog .btn-outline{border:1px solid var(--border);border-radius:8px;background:transparent;color:var(--text-primary)}

/* Keep the status title and actions visible; only its examples scroll. */
.inbox-status-dialog[open]{display:flex;flex-direction:column;gap:0;overflow:hidden;width:min(420px,calc(100vw - 24px));max-height:calc(100dvh - 24px);padding:18px}
.inbox-status-dialog>h2{flex:none;margin:0;padding:0 0 12px;font:600 20px/1.3 Inter,Arial,sans-serif}
.inbox-status-content{min-height:0;overflow:auto;overscroll-behavior:contain}
.inbox-status-content .inbox-status-example{padding:9px 0;gap:12px}.inbox-status-content .inbox-status-example strong{font-size:13px}.inbox-status-content .inbox-status-example p{font-size:12px;margin:3px 0 0;line-height:1.4}.inbox-status-content>p{font-size:12px;color:var(--text-secondary);margin:10px 0;line-height:1.4}
.inbox-status-dialog>footer{display:flex;align-items:center;justify-content:space-between;gap:10px;flex:none;padding:12px 0 0;border-top:1px solid var(--border)}
.inbox-status-dialog>footer label{display:flex;align-items:center;gap:6px;font-size:12px;min-height:44px;margin:0}.inbox-status-dialog>footer .btn{flex:none;min-height:40px;padding:8px 16px;border:0;border-radius:8px;background:var(--primary);color:var(--bg);font-size:13px;font-weight:600;cursor:pointer}

/* Desktop exposes tools within the composer, including before typing. */
@media(min-width:701px){
 :root[data-theme] #chatInputRow.has-mobile-tools .composer-tools-toggle{display:none!important}
 :root[data-theme] #chatInputRow.has-mobile-tools:not(.is-expanded){grid-template-columns:44px 44px 44px 44px minmax(0,1fr) 44px!important}
 :root[data-theme] #chatInputRow.has-mobile-tools:not(.is-expanded)>textarea{grid-column:5!important}
 :root[data-theme] #chatInputRow.has-mobile-tools .chat-toolbar-left>:is(#emojiBtn,#cameraBtn,#attachBtn,[data-location-open]){display:flex!important;align-items:center;justify-content:center}
 :root[data-theme] #chatInputRow.has-mobile-tools:not(.is-expanded) #emojiBtn{grid-column:1;grid-row:1}
 :root[data-theme] #chatInputRow.has-mobile-tools:not(.is-expanded) #cameraBtn{grid-column:2;grid-row:1}
 :root[data-theme] #chatInputRow.has-mobile-tools:not(.is-expanded) #attachBtn{grid-column:3;grid-row:1}
 :root[data-theme] #chatInputRow.has-mobile-tools:not(.is-expanded) [data-location-open]{grid-column:4;grid-row:1;width:44px;height:44px}
 :root[data-theme] #chatInputRow.has-mobile-tools:not(.is-expanded) .chat-toolbar-right>:is(#chatSendBtn,#voiceRecordBtn){grid-column:6!important;grid-row:1}
 :root[data-theme] #chatInputRow.has-mobile-tools:not(.is-expanded) #voiceRecordBtn:not([hidden]){display:flex!important;width:44px;height:44px;align-items:center;justify-content:center}
}
:root[data-theme] #chatInputRow #emojiPicker:not([hidden]){display:grid;grid-auto-flow:column;grid-template-rows:repeat(2,44px);grid-auto-columns:44px;gap:2px;width:min(360px,calc(100vw - 40px));max-width:100%;height:auto;max-height:112px;box-sizing:border-box;padding:8px;overflow-x:auto;overflow-y:hidden;overscroll-behavior:contain;bottom:calc(100% + 8px);left:0;right:auto;scroll-snap-type:x proximity}
:root[data-theme] #chatInputRow #emojiPicker button{width:44px;height:44px;min-width:44px;padding:0;scroll-snap-align:start}

/* Status colours carry meaning; labels remain readable without colour. */
:root[data-theme] .inbox-status-example[data-status=sending]>.inbox-status-icon{color:#e7b449}
:root[data-theme] .inbox-status-example:is([data-status=sent],[data-status=delivered])>.inbox-status-icon{color:#a6b5bb}
:root[data-theme] .inbox-status-example[data-status=failed]>.inbox-status-icon{color:#f47878}
:root[data-theme] .inbox-status-example[data-status=read]>.inbox-status-icon{color:#35d785}
:root[data-theme=light] .inbox-status-example[data-status=sending]>.inbox-status-icon{color:#906509}
:root[data-theme=light] .inbox-status-example:is([data-status=sent],[data-status=delivered])>.inbox-status-icon{color:#52656e}
:root[data-theme=light] .inbox-status-example[data-status=failed]>.inbox-status-icon{color:#ba2939}
:root[data-theme=light] .inbox-status-example[data-status=read]>.inbox-status-icon{color:#12833c}
.inbox-status-icon{display:inline-flex;width:24px;height:24px;align-items:center;justify-content:center}.inbox-status-icon svg{display:block;flex:none}